Voice communication is essential for smooth, efficient and easy operation of any business. The traditional methods could not provide the best of telecommunication for such businesses but the birth of internet brought new tidings in the industry especially with the development of VoIP (Voice-over-IP) services. At the center of this technological advancement is the Nextiva, Inc. Read on and find out more about this VoIP service in the Nextiva review.
What is Nextiva?
The Nextiva can be defined as a cloud-based business VoIP service designed to serve small, medium sized and large businesses. This telecommunications company was founded in 2006 and is headquartered in Scottsdale, Arizona and offers telephony services to companies serving North America including United States and Canada.
Although the company focuses primarily on VoIP services it also provides virtual fax lines as well as PBX trunk lines for SIP (Session Initiation Protocol) Trunking. Nextiva is considered as one of the leading providers of business VoIP phone services currently serves a large clientele of over 90, 000 business. This public limited company has won several accolades within the telecommunication industry both in United States and Canada.
Pros and Cons of Nextiva
The most important part of this Nextiva Review is discussing the pros and cons associated with the use of this cloud based VoIP service. This is because the quality of any product or service is inferred from considering the advantages and disadvantages of the product or service in question.
Pros
- Besides VoIP services offers hosted call center services, PBX SIP trunk services, and an extremely competitive internet faxing solution, making it one of the most inclusive telecommunication companies today.
- The Service includes a variety of the usual VoIP features as well as other great features including mobile phone integration, free greeting recording, toll free numbers, and softphone support and sells IP phones at affordable costs.
- A preinstalled Nextiva toolbar that integrates with Microsoft Office Outlook, Mozilla Firefox and Internet Explorer Firefox browsers as well as add-ons such as free recording and conference calling for up to 9 attendees at a time.
- There is a Smartphone App for both Android as well as iOS devices. The App offers a comprehensive set of business telephony features such as instant messaging, video collaboration, presence, voice calling and many more.
- Nextiva’s Customer service is 100% US based and offers itself to deliver high quality support via email, phone as well as live chat.
- The website is extremely easy to navigate and readily shows the services the company offers. This makes it simple to quickly obtain more information on any specific service you may need.
Cons
- The Smartphone App is not available with the Office Pro plan and this plan is a minimum requirement. This may be an issue for those businesses looking for the most affordable cost plan.
- Although support is reliable, it does not seem to be there on social media such as twitter and Facebook. This is strange since Nextiva has a heavy presence on the social media.
- Currently there is no plug-ins available to allow integration of Nextiva with a CRM solution, something that is essential for the telecommunication needs for many businesses.
Conclusion
If you own a small, medium or large business and you are in need of a dependable, efficient reliable and affordable VoIP service provider then I believe this Nextiva review has given you a reason and an option to try. This service will keep your business flexible and more productive that never before. You can find out more including pricing in Nextiva’s official website.
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